Frequently Asked Questions

When can I check-in? What time is check out?

Your room is available for check-in from 3pm, check-out time is before 11am. If you are arriving early or would like a later checkout time please contact us (additional charges may apply)

What are the reception opening hours?

Our reception is open:

  • Monday - Thursday from 9am to 8pm
  • Friday from 8am to 8pm
  • Saturday from 10am to 6pm
  • Sunday & Bank Holidays from 11am to 6pm

What if I am arriving outside these hours?

An out of hours check-in service is available, please contact us and we will organise an out of hours check-in for you. If you are unexpectedly delayed en-route, please call us and we can make necessary arrangements.

Does the apartment have a...

We are regularly asked about the following items and are pleased to confirm they are included as standard in every apartment:

Bed linen, towels, hairdryer (one per apartment), iron, ironing board, corkscrew

Do you accept group bookings?

If you are reserving 3 or more apartments for your party please contact us.

Do the apartments accommodate people with disabilities?

All public areas are wheelchair accessible and the lift serves all floors. A hearing aid induction loop is fitted at reception. More detailed property accessibility information is available.

Do the Apartments accept pets?

Only guide dogs are permitted in the apartments

What is the cancellation policy?

The cancellation policy will depend on the rate plan you have booked, details can be found on our cancellation policy page or on your confirmation email.

How will my details be used?

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.

Do you have smoking rooms?

PREMIER SUITES Newcastle has a number of smoking and non-smoking apartments, you will be able to specify your preference during the booking process. Whilst we will make every effort to facilitate your request unfortunately we cannot guarantee availability.

Do the apartments have internet access?

Complimentary Wi-Fi is available. For users requiring greater bandwidth connections, high-speed internet access is available at £5 for 24 hours access.

Do your bathrooms have bath or shower?

All bathrooms are en suite with fantastic power showers

When is the apartment 'serviced'?

We include a weekly clean after a 7 night consecutive stay and then on a subsequent weekly basis. Extra service cleans can be booked and are chargeable.

How can we pay?

We accept all major credit/debit cards. Cash is accepted in pounds sterling only and we require a copy of photographic ID to support all cash payments.

What is the security deposit?

A security deposit may be required on check in. This is to guarantee us against loss, damage or disruption and can be paid in a number of ways: preferred method is to pre-authorise a credit card which does not debit the account but simply holds the funds which can later be released back to the account. It is not possible to perform a preauthorisation on a Maestro, Switch or any Visa debit card. We can accept a cash payment and return this on departure following a room inspection.